Refund policy

Last updated: July 23, 2026

We want you to be happy with your purchase. Please review our return and refund policy below.

RETURNS
You have 30 calendar days from the date you received your item to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

To start a return, please contact us at nexuscommerce025@gmail.com with your order number and the reason for your return. We will respond with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

REFUNDS
Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved. If approved, you will be automatically refunded to your original payment method within 5-10 business days. Please remember it can take some additional time for your bank or credit card company to process and post the refund.

Original shipping charges are non-refundable, and return shipping costs are the responsibility of the customer, unless the return is due to our error (such as receiving a damaged, defective, or incorrect item).

DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order upon arrival and contact us immediately at nexuscommerce025@gmail.com if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right — at no additional cost to you.

EXCHANGES
The fastest way to get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

NON-RETURNABLE ITEMS
Certain items cannot be returned, such as gift cards, sale/clearance items marked as final sale, and items that show signs of use or are missing original packaging or accessories.

LATE OR MISSING REFUNDS
If you haven't received a refund within 10 business days of approval, please first check your bank account again, then contact your credit card company — it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us at nexuscommerce025@gmail.com.

CONTACT US
If you have any questions about this Refund Policy, please contact us at nexuscommerce025@gmail.com, by phone at +1 214-462-0301, or by mail at NEXUS, 4014 Esters Rd, Apt 2056, Irving, TX 75038, United States.