Shipping policy

Last updated: July 23, 2026

Thank you for shopping at NEXUS. This Shipping Policy explains how we process, ship, and deliver your order.

ORDER PROCESSING TIME
All orders are processed within 1-3 business days after payment is confirmed. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, processing may be delayed by a few days; we will notify you by email if there is a significant delay.

ESTIMATED DELIVERY TIME
Once your order ships, estimated delivery time is 7-15 business days, depending on your location and the shipping method selected at checkout. Some items may arrive separately or take longer during high-demand periods, customs processing, or carrier delays. These are estimates, not guarantees, and actual delivery times may vary.

SHIPPING RATES
Shipping charges for your order will be calculated and displayed at checkout, based on your delivery address and the items in your cart. We may occasionally offer free or discounted shipping promotions, which will be clearly indicated at checkout.

ORDER TRACKING
Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your package's progress. Please allow up to 48 hours for tracking information to update after you receive it.

CUSTOMS, DUTIES AND TAXES
NEXUS is not responsible for any customs fees, import duties, or taxes that may be applied to your order once it reaches your country, if applicable. These charges are the responsibility of the customer and vary by country. Please check with your local customs office for more information before placing an order.

DAMAGED OR LOST PACKAGES
NEXUS is not liable for products damaged or lost during shipping. If your order arrives damaged, please contact the shipping carrier directly to file a claim, and also reach out to us at nexuscommerce025@gmail.com so we can assist you. If your tracking shows your package as delivered but you have not received it, please contact us within 7 days so we can help investigate.

INCORRECT SHIPPING ADDRESSES
NEXUS is not responsible for orders shipped to an incorrect or incomplete address provided by the customer at checkout. Please double-check your shipping address before completing your order. If you notice an error, contact us immediately at nexuscommerce025@gmail.com — we will do our best to correct it if the order has not yet shipped.

CONTACT US
If you have any questions about this Shipping Policy, please contact us at nexuscommerce025@gmail.com, by phone at +1 214-462-0301, or by mail at NEXUS, 4014 Esters Rd, Apt 2056, Irving, TX 75038, United States.